Frequently Asked Questions for Flowers 

1. What types of flowers do you offer?

We offer a wide variety of fresh flowers, including roses, lilies, tulips, orchids, and seasonal blooms. We also provide mixed bouquets and customized arrangements to suit your needs.

2. Can I customize my flower arrangement?

Absolutely! You can choose specific flowers, colors, and styles for a personalized arrangement. Our team is here to help bring your vision to life.

3. How can I place an order?

You can place an order through our website, by phone, or by visiting our store in person. For online orders, simply select your arrangement and follow the checkout process.

4. What are your delivery options?

We offer local delivery within [City/Area], as well as same-day delivery for orders placed before [Time]. We also provide options for scheduled deliveries and nationwide shipping.

5. Are there delivery charges?

Delivery charges vary based on the location and distance. The total delivery fee will be displayed during the checkout process.

6. Can I specify a delivery time?

Yes, you can request a preferred delivery time during checkout. We will do our best to accommodate your request, though specific delivery times cannot always be guaranteed

7. What is your return policy?

We strive to ensure that every arrangement meets your expectations. If there are any issues with your order, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. and we will work to resolve the problem or provide a replacement.

8. How should I care for my flowers?

To extend the life of your flowers, keep them in a cool place, trim the stems at an angle, and change the water regularly. We provide care instructions with each arrangement to help you maintain their beauty.

9.Do you offer corporate or event floral services?

Yes, we provide floral arrangements for corporate events, weddings, and other special occasions. Contact us to discuss your requirements and receive a customized proposal.

For any additional questions or specific inquiries, please feel free to reach out to us at – 09176733446 / 09175020412 and our landline numbers are (02) 88972732 / (02)88996234 or Email us at – customerservice@raphaelsgifts.com.