Frequently Asked Questions for Birthday

1. What types of birthday gifts do you offer?
We offer a diverse range of birthday gifts including personalized items, gourmet gift baskets, flowers, specialty chocolates, and unique keepsakes. You can also find custom gift options to suit different tastes and preferences.

2. Can I customize a birthday gift?

Yes, we offer customization options for many of our gifts. Whether it’s adding a personal message, selecting specific items for a gift basket, or customizing an item with a name or date, we can help make your gift special.

3. How do I place an order for a birthday gift?
Orders can be placed through our website, by phone, or by visiting our store. For online orders, simply select your gift, add any customization details, and follow the checkout process.

4. What are your delivery options for birthday gifts?
We offer local delivery within Metro Manila and Nearest Provinces, same-day delivery for orders placed before – 4:00PM, and nationwide shipping. You can choose the delivery option that best suits your needs during checkout.

5. Are there additional charges for delivery?
Yes, delivery charges vary based on location and distance. The delivery fee will be displayed during the checkout process.

6. Can I schedule a delivery for a specific date?
Yes, you can schedule a delivery date during checkout. We will make every effort to ensure your gift arrives on the chosen date.

7. What if I need to change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes or cancellations depending on the status of your order.

8.What should I do if there is an issue with my gift?

If there are any issues with your gift, such as damage or incorrect items, you should report your case within 24 hours upon delivery of your flowers and be subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why you are requesting for a return or refund. and we will work to resolve the problem or provide a replacement.

For any further questions or assistance, feel free to reach out to us at– 09176733446 / 0917-5020412 or our landline number are -(02)88972732 / (02)88996234 or Email us at customerservice@raphaelsgifts.com.