FAQ for Occasion

1. What types of gifts does Raphael’s Gifts offer?

Raphael’s Gifts offers a wide range of personalized gifts including custom jewelry, engraved items, and bespoke gift sets for various occasions such as weddings, anniversaries, birthdays, and more.

2. How do I place an order?

You can place an order directly on our website by selecting your desired gift, customizing it as per your preferences, and completing the checkout process. If you need assistance, our customer service team is available to help.

3. Can I customize my gift?

Yes, most of our gifts can be personalized with engravings, custom messages, or specific designs. Details on customization options are available on each product page.

4. What is the processing time for personalized gifts?

Processing times can vary depending on the type of gift and customization required. Typically, it takes 2 business days for personalized items to be prepared before shipping. Please check the product page for specific details.

5. Do you offer gift wrapping?

Yes, we offer gift wrapping options for an additional fee. You can select this option during the checkout process.

6. What is your return policy?

We accept returns on non-personalized items within 30 days of receipt. Personalized items are generally non-returnable unless there is a defect or error on our part. Please review our return policy on the website for detailed information. You should report your case within 24 hours upon delivery of your flowers and be subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why you are requesting for a return or refund. and we will work to resolve the problem or provide a replacement.

7. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the courier’s website.

8. Do you ship internationally?

Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination. Check our shipping policy for more details.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team as soon as possible. We will work to resolve the issue by either sending a replacement or processing a return.

10. How can I contact customer service?

You can reach our customer service team via email us at customerservice@raphaelsgifts.com or by phone at 09176733446 / 09175020412.
Our team is available to assist you with any questions or concerns you may have.